What currency are the prices listed in on the site?
All prices are in USD. As our store is based on the Shopify platform, you should be able to adjust the currency view if you are outside the USA.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee on all, if the product is defective or damaged upon receipt. Simply let us know & we will provide you with a return shipping address. We will also ship your replacement product out right away or issue you a full refund!
We give you 7 days upon receipt of your product(s) to make sure they are exactly what you want in terms of size. If, for any reason you need a slightly smaller/larger size, just let us know. You must ship it back at your own expense, once we have received the product we will ship you a new size.
Please Include your name and order number inside the box/bag of the returned parcels. Without this we won't be able to connect YOU with your order!
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund or exchange.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it is created and ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.